Gift cards and stickers automatically qualify for free shipping, however, they will not qualify other items for free standard shipping.
We package each order at Royal Rose with extreme care with adequate padding to ensure it makes it to you safely! We utilize environmentally friendly materials and are always on the lookout for the most sustainable solution possible.
Shipping and Processing Time
Shipping time is an estimate of when the item will arrive after it leaves our warehouse, it is not a guarantee. Once your order is out the door and in the hands of the shipper, we unfortunately have no control over what happens at USPS or FedEx or UPS.
If your package was damaged in transit, email email@example.com with your order number and tell us how much product was damaged and we will determine if the product can be replaced.
If you're looking to return or exchange your order for whatever reason, we're here to help! Contact us at firstname.lastname@example.org or by phone at 207.563.2699. We offer free returns or exchanges within 30 days of receiving your order. You can return your unopened product for store credit, a different product, or a refund to the original payment method.
All promotional codes must be entered at the time your order is placed. If you are having issues with a promotion please make note of it in the comments section or contact us directly at 1-207-563-2669. Unfortunately, we are not responsible for codes advertised by third-party sites. Shipping promotions apply to domestic orders only unless otherwise specified.